What is Your Communication Style? I don’t mean do you talk softly, loudly, often or little. I’m thinking about how effectively you communicate. Is your style good enough? I was talking to a colleague the other day about team communication and realized that we really aren’t very good at it. Sure, there are communication plans for various levels of stakeholders in a project, but how do you communicate directly with the project team? Do you give direction the same way with everyone? Do you find it frustrating when your directions aren’t followed the way you’d like? Do you have team members that are consistently missing the mark?
Sure, the team member might have underlying issues that are effecting their performance and could follow directions better with a little extra effort, but maybe it’s you. There might be an opportunity for improvement on your part which can assist them in better performance.
Think of it like this, we all learn in different ways. Some people can learn by simply hearing (audible), some by reading (visual), and yet others learn by seeing or even being coached with hands-on activities (kinisthetic). More often than not, we hear of these learning styles with children, but do we grow out of this as we get older? I would say, probably not. Sure, as adults, we learn how to cope with changes in learning environments, but is that really efficient at all to simply know your weaknesses?
As a project leader (or any type of leader for that matter) how well do you actually know your project team? While it is your teams job individually to listen intently and understand the directions they are given, it is YOUR job as a leader to ensure the team has the tools they need to succeed.
I recommend trying an exercise over the next month or so. DISCLAIMER: Please keep in mind I’m a project manager, not a phycologist, so the durrations may be inadequate or too much but you get the idea. Give your team directions in different ways, utilizing the three methods, and make mental or even written notes on how the team performs as a whole. Which way is the best way for your team to receive direction? Do you notice a boost in performance?
Take it a step further, talk to your team individually. You can try the same exercise as you did with the whole team, or, you can go even one more step further and actually talk to them. See if they can or will tell you how they learn best. Note: Make sure they understand that you are not trying to give them any criticism, even constructively as they might start to get nervous and shut down, or even quit. Tell them what you are doing and what it is that you are trying to accomplish. I believe they will respond positively and your productivity will increase for the simple fact you actually care about them.
The whole premise here is we sometimes think of ourselves as the absolute authority when it comes to giving or receiving directions. I assure you this type of thinking is a recipe for failure and you are setting yourself and your team up for poor performance. Go the extra mile, pay attention to your team and give them the tools they need to hit a home run!
Do you have a favorite method for delivering directions? Tell us, maybe we can learn a technique we didn’t know before.