How do you, as a leader handle heated conversations in your team? Are YOU engaging?
Differing opinions are a part of our daily lives. In fact, in leadership roles, they are essential to the survival of the teams we are tasked with leading. By this, I mean that utilizing different opinions or even different world views will allow us to avoid the damaging and often destructive results of groupthink. While we might think that life is great if everyone agrees with us, it all too often means that something is about to go horribly wrong.
The problem is that differing opinions can sometimes create tense moments during a meeting or even just during an otherwise calm part of the day. Let’s face it, there are many people out there passionate about their work and about their opinions. It is our job, as leaders, to keep that passion somewhat controlled and pointed in a positive direction. If the argument gets heated, or worse, the meeting, whether formal or informal, it needs to stop right then with encouraging words that all disputes can and will be resolved amicably. It is critical that all of our team members feel safe coming to work (emotionally or physically).
In the end, it is important for teams to have differing opinions but in a controlled environment. The biggest thing I can leave you with as a leader is to not engage in such heated discussions. If you get into a strong disagreement with a team member, you either need to take it to another, closed-door room or just table the discussion for another time when you both have had a chance to calm down and reset your passions. Keep in mind that it is possible that you DON’T have the best idea, be sure to set your ego aside too.
Different opinions are essential to business. Without them, we would all wear white shirts with blue pants, regardless of gender, age, race, or nationality. All cars would be white 4-door sedans with gray interior and all houses would be white with blue trim. We don’t live in any such society, not even the ones with the harshest of homeowner restrictions. That doesn’t mean we have to box our neighbor’s ears when we want to paint our house a different color.
The most important single ingredient in the forula of success is knowing how to get along with people.” ~T. Roosevelt
What tricks have you used to stop heated debates at the office? Comment below.